FAQ

Who is Cairncross Furniture?

Cairncross Furniture is a family business proudly founded by Abraham & Leandra Cairncross. We are more than just an online furniture store. We are a family that cares about helping you create a home filled with warmth, comfort, and style without breaking the bank. We source premium furniture and appliances from reputable suppliers for direct dropshipping to our customers.

Where are you located?

We are an online-based furniture store, allowing us to serve customers across Cape Town|South Africa. We deliver directly from our suppliers right to your doorstep.

Where do you ship to?

We currently deliver across Cape Town|South Africa. If you’re outside of this area and wish to order, please contact us to discuss possible shipping arrangements.
https://cairnfurn.co.za/policies/contact-information

How much do you charge for shipping?

We offer FREE shipping on orders over R9999. For orders below this amount, our standard shipping fee is R450 calculated at checkout. https://cairnfurn.co.za/policies/shipping-policy

How long it will take to receive my order?

All orders are processed within 2-3 business days (excluding weekends and public holidays) after receiving full payment. Orders placed on weekends or public holidays will be processed on the next business day. We deliver appliances and electronics between 3-5 days and custom-made furniture between 10 and 21 days.

Is it safe to make payments on your website?

Absolutely! Our website is secured with SSL encryption to protect your personal and payment information. We also use trusted payment gateways to ensure a secure checkout process. Such as Peach Payments and Snapscan.

What payment methods do we use?

We accept the following payment methods:

Debit/Credit Cards (Visa, Mastercard)
Snapscan
EFT Secure (Electronic Funds Transfer)
Mobicred
PayJustNow
PayFlex
American Express
All payments are processed securely using encrypted technology to keep your information safe.

What is your return policy?

We offer a 14-day hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund. Please note that items must be in their original condition and packaging.
https://cairnfurn.co.za/policies/refund-policy

How do I start a return?

To start a return, please contact our support team at info@cairnfurn.co.za or 0822107854 with your order number and reason for the return. We will guide you through the process and arrange for pickup if necessary.

What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at info@cairnfurn.co.za or 0822107854 with photos of the damage. We will arrange for a replacement or refund at no additional cost.

When will I receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 10 business days. Refunds will be issued to the original payment method.